Refund Policy

Last updated: draft — pending legal review before launch. 1. Square purchases are final Because purchasing a square immediately claims real, permanent wall space, creates your profile, and issues Square Coin and referral credit, purchases are non-refundable once payment is confirmed and your square is claimed. Buyer's remorse ("I changed my mind") is not grounds for a refund. 2. When a refund is available We will refund a purchase where our records show a genuine platform error — most commonly, a payment that cleared with your provider but, due to a technical issue on our side, was never matched to a claimed square within a reasonable time. If you believe this has happened to you, contact Support with your payment reference and we will investigate. 3. How refunds are processed Approved refunds are reviewed and processed manually by our team; we do not currently operate an automated refund pipeline. Refunds are returned via the same method you paid with (Naira refunds to your Paystack-linked account, USDT refunds to the wallet address you paid from) and may take several business days, and — for USDT — may be affected by network fees or exchange-rate movement between the time of purchase and the time of refund. 4. Failed or expired checkouts If your payment fails, or you don't complete payment within the 15-minute checkout hold, you are not charged, no square is claimed, and there is nothing to refund — you're free to start a new checkout at any time.