Help & Support

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Common questions below — or send us a message and we'll follow up.

How do referrals work?

You earn ₦100 for every square the business you referred ends up buying — not a flat amount per signup. Earnings build up until you reach ₦1,000, at which point you can request a withdrawal. Referrals stop counting once the wall sells out completely.

When do I get my Square Coin?

Square Coin exists only as an internal ledger balance on your private dashboard until all 1,000,000 squares sell out. Once that happens, a real token contract is deployed and you'll be able to claim your balance yourself by connecting a wallet.

How does identity verification (KYC) work?

KYC is only required at the point you claim your Square Coin after the wall sells out — it's never required to buy a square, run your profile, or use any other part of the platform.

What happens if my payment fails or I run out of time?

If payment fails, or you don't complete it within the 15-minute hold, you're not charged and the square returns to the available pool automatically. You can just start a new checkout.

Can I get more posts or stories once I run out?

Every square grants 2 post credits and 2 story credits. Before the wall sells out, buying another square is how you get more. After the wall sells out, a direct ₦1,000 top-up becomes available instead.

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